Simple ITSM Training

Whether you’re looking to improve tool comprehension, gain certifications, or learn the basics of IT Service Management, we’ve got you covered. In our training sessions, we provide individuals and teams with skills that foster success in IT.

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Service Desk Training

Introduce, develop and support individuals who are seeking careers in the information technology industry.

Basic Service Desk Training

Designed to equip participants with the necessary knowledge, skills, and best practices to effectively handle and resolve customer issues at a service desk. This comprehensive training program will cover key topics such as customer service techniques, problem-solving strategies, communication skills, and technical troubleshooting.

Participants will learn how to deliver exceptional customer service support, manage customer expectations, and provide timely resolutions to various service desk and enterprise challenges.

Advanced Service Desk Training

Designed to enhance the skills and expertise of service desk professionals who already possess a solid foundation in service desk support. This training program will delve deeper into advanced topics such as problem management, ITIL® practices, customer experience optimization, and leadership skills.

Participants will gain the knowledge and tools necessary to improve service desk efficiency, drive continuous improvement, and provide strategic value to the organization.

(ITSM) Training

IT Service Management

IT Service Management (ITSM) Training is a comprehensive program designed to equip individuals from communities with the necessary knowledge and skills to excel in the field of IT service management. This course aims to bridge the gap in ITSM education and provide a culturally sensitive and inclusive learning environment for participants.

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ITIL Training

ITIL Training is a specialized program designed to provide individuals with a fundamental understanding of ITIL (Information Technology Infrastructure Library) principles and practices. This course aims to bridge the gap in ITIL, ITSM and Servicenow education and create a culturally sensitive and inclusive learning environment for participants.

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