Practical IT education built for real-world careers
SimpleITSM University
SimpleITSM University equips students and early-career professionals with the practical skills needed to launch IT careers through hands-on, instructor-led training built around real-world tools and workflows.
Contact UsInformation Technology Foundation Training Program
20 Weeks • Hands-On • Instructor-Led
A workforce readiness program for young adults ages 18–21 with no prior IT or corporate experience.
Students graduate with strong technical foundations, professional workplace skills, and real experience using industry-standard platforms.
SimpleITSM
What You’ll Learn
■ IT & networking fundamentals
■ Tier 1 help desk support & troubleshooting
■ ServiceNow & ManageEngine ticketing workflows
■ Python, JavaScript & SQL basics
■ Cybersecurity foundations
■ Professional communication & workplace readiness
Program Structure
■ Weeks 1–3: Professional foundations & workplace readiness
■ Weeks 4–6: Office technology, collaboration & AI tools
■ Weeks 7–9: IT & networking fundamentals
■ Weeks 10–12: Service desk training (ServiceNow & ManageEngine)
■ Weeks 13–16: Programming & databases
■ Weeks 17–18: Cybersecurity fundamentals
■ Weeks 19–20: Career development & capstone project
Career Outcomes
Graduates are prepared for entry-level roles including:
■ Help Desk Technician
■ IT Support Specialist
■ Service Desk Analyst
■ Desktop Support Technician
■ Technical Support Representative
Students also receive resume support, interview preparation, and guidance on IT career pathways and certifications.
Additional Courses (Launching 2026)
Short-format, instructor-led courses for IT professionals:
■ Python Programming for IT
■ JavaScript for IT
■ Database Fundamentals (SQL)
Each course includes hands-on labs and a final project for portfolio use.
Why SimpleITSM University?
■ Built by U.S.-based IT and ITSM experts
■ Training aligned to real tools and workflows
■ Hands-on labs, simulations, and projects
■ Career-focused outcomes from day one